Complaints Procedure

We always try to provide our customers with a first class service but sometimes things go wrong or you may feel that we haven’t met your expectations fully or in the way that you would have liked.

We know that making a complaint can be stressful, so we aim to make the experience as simple and straightforward as possible.

For a copy of our Complaints Procedure leaflet please click on the link below to download the PDF:

Our Complaints Procedure

If you are not satisfied with our response or any delays at any point you can refer the matter to the Financial Ombudsman Service (FOS) within six months. Full contact details for the FOS are contained in the Complaints Procedure leaflet.