FirstPort Insurance Services Limited, also trading as FirstPort Insurance Services, (“we” “us” “our”) is committed to protecting and respecting the privacy of its customers and visitors to its website.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By using our services or by accessing, browsing or otherwise using this website, you are accepting and consenting to the practices described in this policy.
We are registered in England and Wales and have our registered office at Queensway House, 11 Queensway, New Milton, Hampshire BH25 5NR. Company number 03479579.
FirstPort Insurance Services is authorised and regulated by the Financial Conduct Authority. Registration number 308484.
The firstportinsurance.co.uk website is owned and operated by FirstPort Insurance Services Limited.
For the purpose of the Data Protection regulation, FirstPort Insurance Services Limited, also trading as FirstPort Insurance Services, is registered with the ICO as a “Data Controller” at the above address.
Information we may collect from you
We may collect and process the following data about you including information given to us by you and/or by your family or representatives:
- Information that you provide by filling in forms on our site www.firstportinsurance.co.uk (our site) and completing paper forms available at other locations and responding to promotions.
- This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services.
- Information you provide by corresponding and transacting with us, our employees, group companies, agents and suppliers by phone, e-mail, fax, post or in person.
- Information you provide by completing surveys and participating in market research projects that we use for research purposes.
- Details of transactions you carry out through our site.
- Details of your visits to our site and the resources that you access.
How we will use the information about you
We gather this information:
- For the purpose of fulfilling the contract of insurance whether providing insurance, handling claims or dealing with complaints.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
- To undertake market research.
- To fulfil other legal obligations.
This information is used by us, our agents and sub-contractors for the provision of services.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.
Information about others
By providing and allowing your family and representatives to provide your personal information to us, including sensitive personal information you expressly authorise us to hold, control, process and disclose your information for the purposes set out above.
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her personal data;
- receive on his/her behalf any data protection notices;
- give consent to the processing of his/her personal data.
If you provide personal information about another party such as next of kin or alternative contact details, you confirm that they authorise you to do so and consent to our processing of their personal data for the purposes set out above.
We will NOT share your personal information to anyone for the purposes of marketing without your explicit consent.
How we protect your information
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.
We will use all reasonable efforts to safeguard your personal information, but unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data or the integrity of any personal information which is transferred from you or to you via the Internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Where we store your data
How long we will store your data
Data on policyholders will be kept for ten years after the lapse or cancellation of their policy. All other data will be kept for seven years after it is considered no longer relevant to us or the person the data relates to.
Disclosure of your information
We may disclose your personal information to any member of the FirstPort Group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service.
For further information about cookies visit www.allaboutcookies.org. You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, if you select this setting you may be unable to access certain parts of our site.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Accessing, updating and correcting your information
You have a legal right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact the Compliance Manager at FirstPort Insurance Services Limited, Queensway House, 11 Queensway, New Milton, Hampshire, BH25 5NR. Any access request will be provided free of charge, however when a request is considered manifestly unfounded or excessive, particularly if it is repetitive a reasonable fee will be charged. We may also charge a reasonable fee to comply with requests for further copies of the same information. Reasonable fees will be based on the administrative cost of providing the information.
We want to ensure that your personal information is accurate and up to date, this may also be a term of your contract with an insurer. If any of the information that you have provided to us changes, for example if you change your name, contact details or any information relating to your insurance cover please inform us of the correct details by either telephoning 0333 321 4038, emailing firstname.lastname@example.org or writing to FirstPort Insurance Services Limited, Queensway House, 11 Queensway, New Milton, Hampshire, BH25 5NR. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
Sale of business
If any of the FirstPort businesses (or any one of them) are sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Links to other websites
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We welcome your feedback and questions. If you wish to contact us, please write to the Compliance Manager at FirstPort Insurance Services Limited, Queensway House, 11 Queensway, New Milton, Hampshire, BH25 5NR.